Refund policy

 

At Halo Collective, each product is made especially for you once your order is placed. Because of this made-to-order process, we have a few important guidelines around returns and refunds.

Made-to-Order Items

All of our products are created on demand. This means:

• We do not accept returns or exchanges for:

  • Incorrect size or model selected

  • Incorrect color selected

  • Change of mind

Please double-check product details before placing your order to ensure everything is exactly as you want it.

Damaged or Faulty Items

If your order arrives damaged, defective, or with a manufacturing error, we’re here to help.

• You must contact us within 30 days of delivery

• Please provide:

  • A clear photo showing the issue

  • If multiple items are affected, a photo (or video) showing all affected items together

Once confirmed, we will offer either a free replacement or a refund at no extra cost to you.

There is no need to return the damaged item.

Print Tolerances

Minor variations can occur as part of the production process. Please note:

• For printed products, a tolerance of up to 0.5 inches (1.27 cm) in print placement is considered normal and not a defect

Incorrect Orders

We are unable to offer refunds or replacements if:

• The wrong size, model, or color was ordered

• Delivery was unsuccessful due to an incorrect address provided at checkout

In the case of an unsuccessful delivery, we may be able to offer:

• A reprint (additional shipping charges may apply), or

• A partial refund (excluding shipping costs)

How to Request a Refund or Replacement

To report an issue, please contact us via our support email or contact form and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

We aim to resolve all issues as quickly and fairly as possible 🤍